WENGSENG OA SALES & SERVICES
Office Automation, Equipment, Consumable & Banking Equipment
TroubleShooting / FAQ
1. Can I get a replacement key/ extra key?
Answer: Replacement keys are not available due to security reasons.
2. The keypad becomes inoperable(Digital Lock safe)
Answer: Replace batteries.
3. My PIN works and the green light lights, however, the safe won't open(Digital Lock)
Answer: Low Batteries. Replace batteries
4. I have lost the keys and forgotten the number, can I obtain spare keys?
Answer: If the safe cannot be opened properly then you will need to forcibly open it. Please contact us for more information.
5. I am experiencing problems using the back up key; it is unable to slide smoothly into the keyhole?
Answer: Spray inside the keyhole with WD40, leave for a few minutes and then try again